Case/Verification Management

✅ Journey Verification in IDWise

The Verification section in IDWise is the central view where customers can monitor, track, and filter identity verification journeys completed by their users. This section is essential for reviewing verification outcomes, understanding why a verification passed or failed, and managing both live and test environment results.

It supports multi-tenancy, allowing organizations to analyse verification data specific to each business unit, geography, or product line — all while keeping configuration and data cleanly separated under one unified business account.

🧭 What Is the Verification Section?

The Verification section provides a dashboard-level interface for observing user verification activity. It offers customers:

• Full visibility of identity verification journeys across tenants and environments.
• A clear view into the progress made on each journey.
• Powerful filter tools include: nationality, issuing country, document type, AML status, verification status, and timeframe.
• A search bar to quickly locate journeys by name, reference number, or Journey ID.

🔍 Key Functionalities

• Tenant & Environment Switching: Use the tenant selector at the top to switch between your different regions or business units. Toggle between Sandbox and Live environments to view either test journeys or production data.
• Journey verification submissions.
• Search Bar: Quickly locate a specific user journey using free-text search by:
  • Name
  • Document number
  • Reference number
• Advanced Filters: Refine your search using multi-layered filters:
  • Nationality
  • Verification Status (e.g. Passed, Incomplete, Rejected, Referred)
  • Document Type
  • Failed Reason
  • AML Monitor / AML Changed

You can move between tenants at any time by using the Tenant Dropdown Menu in the top navigation bar of the dashboard. Each selection updates the entire dashboard view—including the Verification section—to reflect the correct data for that tenant only.