Document Monitoring

Document Monitoring helps you keep verified customer records current by tracking document expiry and periodic re-verification requirements after onboarding.

Use Document Monitoring when your compliance process requires users to renew identity documents, refresh KYC information, or resubmit a document or selfie after a configured period. IDWise monitors eligible completed journeys and notifies your system when a user needs to complete a renewal step.

How it works

1. User completes onboarding The user completes the initial KYC journey. The journey becomes eligible for monitoring when it is Approved by compliance or Passed by the IDWise system.

2. IDWise tracks renewal conditions IDWise monitors configured renewal rules, such as a document approaching its expiry date or a time-based re-verification interval.

3. A renewal condition is reached When a configured condition approaches the renewal grace period, IDWise marks the relevant step as requiring an update.

4. Your system receives a webhook IDWise sends a Verification Update Required Webhook so your backend can notify the user and direct them to resubmit the required step.

5. The user completes re-verification The user submits the requested document. IDWise processes the submission and updates the journey status based on the result.

What to implement

To use Document Monitoring in your integration:

1. Configure KYC Renewal rules on the document or selfie steps that require monitoring.
2. Handle the Verification Update Required Webhook to notify users before the renewal deadline.
3. Handle the KYC Renewal Deadline Exceeded Webhook for users who do not resubmit within the configured deadline.
4. Route users back to the required step so they can complete re-verification.

Technical details

Document Monitoring is implemented through KYC Renewal. For configuration steps, trigger criteria, grace period behavior, status changes, and the full renewal sequence, see KYC Renewal.